Terms of Service

Last updated: November 22, 2025

These Terms of Service govern your use of When Do I Work Again's scheduling platform and services.

📋 Terms Summary

Here's what you need to know in plain English:

✅ What you can do:

  • Use When Do I Work Again for your business scheduling
  • Invite employees to use the platform
  • Cancel your subscription anytime
  • Export your data

❌ What you can't do:

  • Use the service for illegal activities
  • Share your account with other businesses
  • Attempt to hack or disrupt the service
  • Resell or redistribute our services

1. Acceptance of Terms

By accessing and using When Do I Work Again, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our service.

These terms apply to all users, including business owners, managers, employees, and any other individuals who access or use When Do I Work Again.

2. Description of Service

When Do I Work Again provides cloud-based employee scheduling software that includes:

Core Features

  • Employee scheduling and shift management
  • Time clock and attendance tracking
  • PTO request and approval system
  • Employee communication tools

Management Tools

  • Employee management and permissions
  • Department and location organization
  • Schedule templates and automation
  • Reporting and analytics

3. Account Registration and Security

Account Requirements

To use When Do I Work Again, you must:

  • Be at least 18 years old or have parental consent
  • Provide accurate and complete registration information
  • Maintain the security of your account credentials
  • Have the authority to bind your organization to these terms
⚠️

Account Security

You are responsible for all activities that occur under your account. Keep your password secure and notify us immediately if you suspect unauthorized access.

4. Subscription and Billing

Subscription Plans

When Do I Work Again offers various subscription plans:

Free Plan

Limited features, no billing required

Pro Plan

Monthly subscription, full features

Enterprise

Custom pricing and features

Billing Terms

  • Subscriptions are billed in advance on a monthly or annual basis
  • All fees are non-refundable except as required by law
  • We may change our pricing with 30 days' notice
  • Failed payments may result in service suspension
  • You can cancel your subscription at any time

5. Acceptable Use Policy

✅ Permitted Uses

  • Schedule employees for your business
  • Track time and attendance
  • Manage PTO requests
  • Generate business reports
  • Integrate with other business tools
  • Use mobile access for legitimate business needs

❌ Prohibited Uses

  • Violate any laws or regulations
  • Share accounts between different businesses
  • Attempt to access other customers' data
  • Use the service to store illegal content
  • Reverse engineer or copy our software
  • Distribute malware or spam through our platform

6. Data Ownership and Privacy

Your Data Rights

  • You retain ownership of all data you input
  • You can export your data at any time
  • We will delete your data upon account closure
  • You control who has access to your data

Our Responsibilities

  • Keep your data secure and private
  • Process data only as instructed by you
  • Comply with applicable data protection laws
  • Provide reasonable backup and recovery

For complete details about how we handle your data, please review our Privacy Policy.

7. Service Availability

While we strive for 99.9% uptime, we cannot guarantee uninterrupted service. We may experience downtime for:

  • Scheduled maintenance (with advance notice when possible)
  • Emergency security updates
  • Infrastructure issues beyond our control
  • Third-party service disruptions

We will make reasonable efforts to minimize downtime and notify users of planned maintenance.

8. Account Termination

Termination by You

You may terminate your account at any time through your account settings or by contacting support. Upon termination, you will retain access until the end of your current billing period.

Termination by Us

We may terminate accounts that:

  • Violate these Terms of Service
  • Engage in fraudulent billing practices
  • Pose a security risk to our platform
  • Remain inactive for extended periods

Data After Termination

After account termination, your data will be deleted within 90 days unless required by law to retain it longer. We recommend exporting your data before cancellation.

9. Limitation of Liability

When Do I Work Again is provided "as is" without warranties of any kind. To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages
  • Our total liability is limited to the amount you paid us in the 12 months before the claim
  • We are not responsible for data loss due to your actions or third-party failures
  • Some jurisdictions don't allow these limitations, so they may not apply to you

10. Changes to Terms

We may modify these Terms of Service from time to time. When we do:

  • We'll post the updated terms on this page
  • We'll update the "Last updated" date
  • For significant changes, we'll notify you via email or in-app notification
  • Continued use of the service constitutes acceptance of new terms

11. Contact Information

Questions about these Terms of Service? We're here to help:

Support: Contact Form

Email: [email protected]

Help Center: Browse Help Articles

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